Last Updated: 30th March 2025

At Genesis Store, we are committed to delivering high-quality products to our customers in a timely and efficient manner. Please read our shipping policy carefully to understand our processes and estimated delivery times.

1. Order Processing

All orders are shipped within 72 hours (3 business days) of receiving the order, excluding Sundays and public holidays.
If there are any delays beyond this period, our support team will reach out with an updated timeline.

Once your order is processed, you will receive an email confirmation with shipping details and a tracking number.

2. Shipping

RestrictionsCurrently, we only ship within India. International shipping is not available at this time.

We do not ship to P.O. Boxes or military addresses.

Some remote areas may experience longer delivery times.

3. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email/SMS.

Orders are shipped via our logistics aggregator WareIQ and can be tracked on their tracking portal.

If you do not receive tracking details within the estimated processing time, please contact us at admin@thegenesis.store.

4. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery time, please allow an additional 48 hours before reaching out to our support team.

If your package is lost or missing, please contact us at admin@thegenesis.store with your order number, and we will initiate an investigation.

5. Undelivered but Marked as Delivered

If tracking shows your package as delivered but you have not received it, you must raise a ticket with us within 48 hours of the delivery notification.

Any claims beyond this timeframe may not be eligible for resolution.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please report it within 48 hours of delivery.

Send an email to admin@thegenesis.store with your order number and images of the damaged/incorrect item for a resolution.

We will offer a replacement or refund based on the issue.
Customers are encouraged to record an unboxing video to document damages and ensure a smooth resolution process.

7. Delivery Attempts & Return to Origin (RTO)

Our delivery partners will attempt to deliver your order up to three times before marking it as Return to Origin (RTO).

If an order is marked as RTO due to an incorrect address or failure to receive it, reshipping costs will be applicable.

8. Cash on Delivery (COD) Policy

COD is available with an additional fee of ₹50.

Customers must provide the correct OTP to receive their package.

9. Changes & Cancellations

Orders cannot be modified once they are shipped.

If you need to cancel your order, please contact us within 24 hours of placing the order.

If your order has already been processed, cancellation will not be possible.

10. Contact Us

For any shipping-related inquiries, feel free to reach out to us:
Email: admin@thegenesis.store
Phone: +91-7204148106

We appreciate your support and look forward to serving you at The Genesis Store!