Order Dispatch: All orders are shipped within 3 to 5 working days after receiving the order. This excludes Sundays and public holidays. If there are any delays, our TGS support team will notify you with an updated shipping schedule. Please note, extreme weather or other unforeseen conditions may cause additional delays.

Courier Service: We select the most reliable courier service based on the delivery location (pincode). By default, orders are shipped via “Air Mode.” If air service is unavailable for a particular region, we switch to surface delivery. At this time, customers cannot choose their delivery partner, as we assign couriers based on delivery speed and reliability.

Shipping Costs: Shipping is free for all orders within India. For international orders, our TGS team will provide you with the best available market rates at the time of shipping.

Delivery Time: Once shipped, orders typically take 1 to 4 days to arrive, depending on the delivery location. Surface mode deliveries take longer than air deliveries.

Tracking Information: Tracking details will be available in your order dashboard. We use WareIQ as our exclusive logistics aggregator, and you can track your orders at WareIQ.

Delivery Attempts: Our last-mile delivery services attempt to deliver orders up to 3 times. If the recipient is unavailable after these attempts, the order will be returned to our warehouse and marked as “Return to Origin” (RTO).

Lost in Transit: If an order is marked as "Lost in Transit," we will notify you. You can choose to either receive a full refund or have a new product dispatched.

Disputes over Delivered Orders: In cases where a customer claims they haven’t received a parcel despite tracking showing delivery, you must raise a dispute within 48 hours of the marked delivery. Disputes raised after 48 hours will not be accepted.

OTP Deliveries: Many of our deliveries require an OTP verification. The customer must provide the correct OTP to receive the parcel.

Damaged Goods: If an order is received in a damaged condition, the customer is advised to either reject the parcel upon delivery or record a video of the unboxing process as proof.